FAQ

WHAT INCLUDES THE RENTAL PRICE?

The rental price includes:

  • Full auto insurance
  • Third-party liability insurance
  • 24/7 road assistance
  • Replacement car (in case of accident or accident)
  • Paid toll – vignette
  • Baby chairs, wifi, snow chains
  • Unlimited mileage
  • Assistance 24/7 as needed

WHAT DO I NEED TO RENT A CAR?

What you need to provide us are valid IDs – driver’s license and ID (or passport).

IS IT POSSIBLE TO RENT OR RETURN THE CAR IN ANOTHER CITY?

Yes, you can return the car to any city in Bulgaria. You can rent or return it even beyond the borders of Bulgaria. The only condition is – paying an extra fee, which varies depending on the destination. An exception is the long-term rentals, which may not charge an additional fee for the transfer of the car outside the city of Sofia. You can make your inquiry by phone or email so we can prepare you an individual offer. On the territory of the city of Sofia – delivery of the car (and accordingly the collection) to any point is completely free of charge.

WHAT’S THE PAYMENT OF THE CAR RENTED BY ME?

Payment for the car is done in the way that is most convenient for you. You can pay in advance, you can simply make your reservation without leaving any deposit or deposit and pay on the spot – when you transfer the car.

WHAT IS INSURANCE COVERED AND WHAT IS NOT IT?

The price you see on the car of your choice is final and includes all insurance – civil liability and auto insurance. Insurance does not apply in the following situations – use of alcohol and narcotics, driving by an unauthorized driver, use of the vehicle for activities prohibited by law, loss of keys and documents. of the car (trim, dashboard, seats, luggage rack, etc.), CD, registration number.

Auto Casco Insurance fully covers the damage caused by a car accident and damage to the exterior of the car. In case of an accident, a protocol from the traffic police is obligatory.

WHAT DISCOUNTS WILL YOU RECEIVE BECOME YOUR CUSTOMER IN THE FUTURE?

All our loyal customers are free of deposit and receive additional discounts. For each of them a special price list is prepared – depending on the needs, requirements and the period of renting. These people are the most important to us, they are not only our customers but also our friends and they can count on us for much more than that – just to get their car.

IS IT REQUIRED TO RETURN THE CAR WASHED AND CLEANED?

No. We do not want you to be worried about this – will you have time to drive the car to the sink. And we do not charge for a clean car. We, for our part, promise to welcome you with a washed and well-cleaned car, because it is our duty and pleasure!

IF I DECIDE TO CANCEL A RESERVATION SHOULD I MAKE A FEATURE?

No. In case of change of circumstances or a number of other reasons beyond your control, your trip is delayed and you have to cancel your reservation – you do not owe us any penalty. If you have paid in advance or left a down payment, you will be fully refunded. The only condition is to alert us as quickly as possible, especially if your reservation is outside the city of Sofia.

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